Terms of Service

Last updated: June 26, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and RenovateConnect (“RenovateConnect,” “we,” “us,” or “our”) and govern your access to and use of the RenovateConnect mobile application, website, and related services (together, the “Service”). By creating an account, tapping “I agree,” or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please read Section 19 (Binding Arbitration and Class Action Waiver) carefully. It requires most disputes to be resolved by individual arbitration rather than in court, and waives your right to a jury trial and to participate in a class action, unless you opt out within 30 days.

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business (for example, as a contractor or an authorized representative of a contracting company), you represent that you are authorized to bind that business to these Terms, and “you” refers to both you and that business. The Service is intended for users in the United States; we make no representation that it is appropriate or available elsewhere.

2. What RenovateConnect is — and what it is not

RenovateConnect is an online marketplace and communications tool that helps homeowners and other property owners (“Homeowners”) discover, contact, and transact with independent renovation contractors and contracting companies (“Contractors”). RenovateConnect is a venue only.

• We are not a party to any agreement between a Homeowner and a Contractor, and we do not perform, supervise, manage, inspect, guarantee, or warrant any renovation, repair, construction, or other work.
• Contractors are independent third parties. They are not our employees, agents, partners, joint venturers, or representatives, and we do not control and are not responsible for their conduct, qualifications, licensing, insurance, work quality, timeliness, pricing, safety practices, or legal compliance.
• A Contractor’s presence on the Service — including any “Verified” badge, rating, review, cost tier, sponsored placement, or search ranking — is not an endorsement, recommendation, referral, certification, or guarantee by us.
• You are solely responsible for evaluating, selecting, contracting with, and supervising any Contractor or Homeowner, and for deciding whether to enter into any transaction. We strongly encourage you to independently verify licenses, insurance, references, permits, and the terms of any work before you pay or begin a project.

3. Your account

You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. You may delete your account at any time in the app (Profile → Delete account); deletion is described further in our Privacy Policy.

4. The Homeowner–Contractor relationship

Any contract for renovation work is solely between the Homeowner and the Contractor. We are not responsible for, and disclaim all liability arising from, those contracts, including scope, price, change orders, materials, workmanship, delays, abandonment, property damage, personal injury, code or permit compliance, warranties, liens, or disputes. You release RenovateConnect from claims, demands, and damages of every kind arising out of or connected with any such dispute or transaction, to the fullest extent permitted by law.

5. Verification, badges, listings, and rankings

Where shown, a “Verified” badge reflects a limited, point-in-time review of certain information a Contractor submitted (which may include identity and a license or insurance document) at or around the time of review. It is not an ongoing guarantee and does not confirm that a Contractor remains licensed or insured, that any document is genuine or current, or that the Contractor is competent, trustworthy, or suitable for your project. We may add, withhold, or remove a badge at our discretion and may rely on third-party sources we do not control. You must independently confirm a Contractor’s license and insurance status with the relevant authorities (for example, a state licensing board) before hiring.

Search results, “Verified Pros,” cost tiers, and similar features are organized using factors such as verification, ratings, and relevance, and are provided for convenience without any warranty. Sponsored placements are clearly labeled, are paid placements, and do not reorder or alter the organic (non-paid) results.

6. AI estimates and the AI assistant

The Service offers photo-based cost estimates and an in-app assistant generated by artificial intelligence. These outputs are informational ranges and general information only. They are not quotes, bids, appraisals, inspections, or professional advice of any kind, may be inaccurate or incomplete, and should not be relied upon as a substitute for a licensed professional’s assessment. Actual prices, scope, and feasibility are determined solely by the Contractor you engage. You assume all risk of relying on any AI-generated output.

7. Reviews, photos, and other user content

The Service lets you submit content such as reviews, ratings, messages, photos, project details, and profile information (“User Content”). You retain ownership of your User Content. You grant RenovateConnect a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display), publish, and display your User Content to operate, improve, and promote the Service. This license survives for content that is part of another user’s record (for example, a review left on a Contractor) even after you delete your account, except as required by law.

You represent and warrant that:

• you own or have the rights to your User Content and to grant the license above;
• your User Content does not infringe any third party’s intellectual-property, privacy, or other rights — including that any project photos you upload are yours to share; and
• your reviews reflect your genuine, firsthand experience and are not false, deceptive, defamatory, or paid for.

We do not endorse and are not responsible for User Content, and we are not liable for any User Content provided by others. We are not obligated to monitor User Content but may, at our discretion, remove or refuse content that violates these Terms or that we believe is unlawful, fraudulent, or harmful. We do not condition any benefit on your writing a positive review and do not prohibit honest reviews.

8. Payments, deposits, and platform fees

Payment processing is provided by Stripe and is subject to the Stripe Connected Account Agreement and Stripe’s other terms. We do not store full payment-card numbers.

• When a Homeowner accepts a quote and pays an in-app deposit, the deposit is collected through Stripe and directed to the Contractor, and RenovateConnect charges a platform commission. The deposit amount and our commission are displayed before you confirm payment.
• The in-app deposit is a payment facilitated between the Homeowner and the Contractor. RenovateConnect is not the seller of any renovation services and is not a party to the underlying contract. Contractors are responsible for ensuring that the deposit amount, payment terms, and contract comply with applicable law (including any limits on advance payments or down payments for home-improvement work and any required notices or cancellation rights).
• Fees and pricing may change prospectively; changes do not affect transactions already confirmed. You are responsible for any taxes associated with your transactions, other than taxes on our net income.

9. Milestone escrow and dispute assistance

For some projects, deposit or milestone funds may be held by our payment processor and released according to the schedule shown in the app (for example, automatic release after a set period, or earlier on Homeowner approval). These funds are held by a third-party payment processor, are not bank deposits, are not insured by the FDIC or any government agency, and do not earn interest for you.

If a Homeowner and Contractor disagree, either may raise a dispute in the app, which may pause an automatic release. Any review or decision we make to release or refund funds is an operational application of our platform policies for the limited purpose of administering payments. It is not arbitration, mediation, a legal judgment, or a determination of any party’s legal rights, and it does not limit either party’s right to pursue remedies directly against the other. We are not an escrow agent, fiduciary, collection agent, or arbitrator, and we disclaim liability for any release, refund, hold, or dispute outcome.

10. Refunds and chargebacks

Refunds of a Homeowner deposit, where available, are processed through Stripe and may be initiated by the Contractor or by us in accordance with our policies. Platform commissions and subscription fees are generally non-refundable except where required by law or expressly stated. If you initiate a chargeback or payment dispute that we determine to be invalid, we may suspend your account and recover related amounts and costs.

11. Contractor Pro subscriptions and automatic renewal

This section applies to Contractors who purchase a paid subscription.

• Plans and trials. Optional Pro plans (for example, Sponsored and Insights) may be offered, sometimes with a free trial. Plan names, prices, billing intervals, and any trial length are shown at sign-up.
• Automatic renewal. Subscriptions automatically renew for successive periods at the then-current price, and any free trial automatically converts to a paid subscription unless you cancel before it ends. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis until you cancel.
• How to cancel. You may cancel at any time through the subscription-management settings in the app or, for purchases made through Apple, through your Apple ID subscription settings. Cancellation takes effect at the end of the current billing period; you retain access until then. Except where required by law, fees already charged are not refunded.
• Sponsored placement. A subscription may make a Contractor eligible for clearly-labeled Sponsored placement. Sponsored placement never changes the organic search ranking and is not a guarantee of leads, contacts, inquiries, hires, revenue, or any particular result.

12. Additional terms for Contractors

• Legal compliance. You represent and warrant that you hold and will maintain all licenses, registrations, bonds, and insurance required for your work, and that you will comply with all applicable laws, including contractor-licensing, home-improvement, consumer-protection, lien, permitting, building-code, and tax laws. You are solely responsible for your contracts with Homeowners.
• Accurate listings. Your profile, specialties, portfolio, pricing information, and any documents you submit must be truthful, current, and not misleading. You authorize us to display information derived from your listings (such as a derived cost tier).
• Payouts and taxes. To receive in-app payments you must onboard a Stripe Connect account and accept the Stripe Connected Account Agreement. You are responsible for your own taxes and for any tax reporting (including any Form 1099 obligations) related to your earnings.
• No circumvention. You may not use the Service to solicit users and then move an agreed in-app transaction off-platform to avoid fees, nor harvest user contact information for purposes outside the Service.

13. Additional terms for Homeowners

You are responsible for vetting any Contractor, for the terms of any work you authorize, for obtaining required permits where you are responsible, and for providing safe and lawful site access. Consider obtaining a written contract, confirming licensing and insurance, and understanding any advance-payment limits and cancellation rights that may apply to home-improvement work in your jurisdiction before you pay a deposit or allow work to begin.

14. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent, deceptive, harassing, or harmful purpose;
• post false reviews, impersonate others, or misrepresent your identity, affiliation, or qualifications;
• circumvent fees by moving agreed in-app payments off-platform, or interfere with the payment or escrow flows;
• scrape, crawl, harvest, reverse-engineer, or attempt to access data, accounts, or systems you are not authorized to access;
• upload malware, overload or disrupt the Service, or violate any person’s privacy or intellectual-property rights; or
• use the Service to send unlawful, unsolicited, or harassing communications.

We may investigate and may suspend or terminate accounts, remove content, and report activity to authorities for any violation of these Terms.

15. Intellectual property

The Service, including its software, design, text, graphics, logos, and trademarks, is owned by RenovateConnect or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works from the Service except as expressly permitted.

16. Copyright and DMCA

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act (identification of the work, the allegedly infringing material and its location, your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act) to legal@renovateconnect.com. We may remove allegedly infringing content and terminate repeat infringers.

17. Third-party services

The Service relies on and links to third-party services, including Stripe (payments), Apple (app distribution and in-app purchases), Anthropic (AI processing), and cloud hosting and storage providers. Your use of those services is subject to their terms, and we are not responsible for them.

18. Apple App Store

If you obtained the app through the Apple App Store, you acknowledge that these Terms are between you and RenovateConnect only, not Apple, and that Apple is not responsible for the app or its content. Apple has no obligation to provide support or maintenance. To the extent the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for addressing product-liability, third-party intellectual-property, or consumer-protection claims relating to the app. You agree to comply with applicable third-party terms (including the App Store Terms of Service) and represent that you are not in a country subject to a U.S. embargo or on a U.S. prohibited-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

19. Binding arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

Except for the matters described below, you and RenovateConnect agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration, administered by a recognized arbitration provider under its consumer rules, rather than in court. The arbitration will take place in the county of your residence or another mutually agreed location, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class action waiver. You and RenovateConnect agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding.

Jury trial waiver. You and RenovateConnect waive any right to a jury trial for any Dispute.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual-property rights. Nothing here waives rights that cannot be waived under applicable law.

30-day right to opt out. You may opt out of this arbitration and class-action-waiver section by emailing legal@renovateconnect.com within 30 days of first accepting these Terms, stating your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

20. Communications and notifications

By using the Service, you agree that we may send you transactional and service messages (such as account, payment, dispute, and security notices) by email, push notification, or in-app message. You can manage push notifications by type in the app and at the device level. Where we send optional or promotional messages, you may opt out using the method provided in the message.

21. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, RenovateConnect DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR ACCURATE. WE MAKE NO WARRANTY REGARDING ANY CONTRACTOR, HOMEOWNER, USER CONTENT, AI OUTPUT, OR ANY GOODS OR SERVICES OBTAINED THROUGH THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

22. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RenovateConnect AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY PROPERTY DAMAGE OR PERSONAL INJURY ARISING FROM RENOVATION WORK, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL PLATFORM FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

23. Indemnification

You agree to indemnify, defend, and hold harmless RenovateConnect and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; (d) any transaction, contract, work, or dispute between you and another user; or (e) your violation of any third-party right.

24. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or to protect the Service or its users. Sections that by their nature should survive termination — including Sections 4–10, 15–19, and 21–25 — survive.

25. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 19 (Binding Arbitration), any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction and venue.

26. Changes to the Service and these Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms; if we make material changes, we will post the updated Terms here and update the date above, and where required we will provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

27. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, outages, labor disputes, or actions of third-party providers.

28. General

These Terms, together with our Privacy Policy, are the entire agreement between you and RenovateConnect regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.

29. Contact

Questions about these Terms: support@renovateconnect.com. Legal and copyright notices: legal@renovateconnect.com.